Refund policy

At Balan Haircare, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

1. Returns Eligibility

Due to the personal care and hygiene nature of our products:

We do not accept returns on opened, used, or damaged products
Products must be unused, unopened, and in original packaging to be eligible for return
Return requests must be raised within 7 days of delivery

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

Opened or used products
Products damaged due to customer mishandling
Products purchased during clearance or sale (unless damaged or incorrect)

3. Damaged, Defective, or Wrong Product

If you receive a product that is:

Damaged
Defective
Incorrect (wrong item delivered)
Please contact us within 48 hours of delivery with:

Order ID
Clear unboxing video and/or product images
 Email: info@balanhaircare.com

Failure to provide proof may result in rejection of the request.

4. Refund Process

Once your request is approved, refunds will be processed within 7–10 business days
Refunds will be credited to the original mode of payment
Shipping charges (if any) are non-refundable, unless the issue is from our side

5. Order Cancellation

Orders can be cancelled before dispatch only
Once the order is shipped, cancellation requests will not be accepted

6. Exchange Policy

Exchanges are allowed only for damaged or incorrect products
Exchanges are subject to stock availability

7. Late or Missing Refunds

If you have not received your refund:

Check with your bank or payment provider
Contact us at info@balanhaircare.com if the issue persists

8. Final Decision

All refund and return decisions made by Balan Haircare shall be final and binding.

9. Contact Us

For any questions regarding this policy, please contact:

Email: info@balanhaircare.com